What makes a ‘good’ User Story?

Practical answers to frequently asked questions and common challenges in Agile story writing and digital delivery.

A good user story clearly describes who the user is, what they need, and why it matters.

For example:

‘As a citizen applying for a driving licence, I want to complete my application online so that I do not have to visit a government office.’

Effective stories are:

• Clear and easy to understand

• Testable, with defined outcomes

• Valuable to the user

• Small enough to complete within a Sprint

Use the INVEST and SPIDR models to assess quality and ensure acceptance criteria are agreed before development begins.